The art of knowledge exchange 3

One of the main roles of the CEF is to be a knowledge broker and support knowledge exchange among practitioners in public financial management and central banking in South East Europe. We believe that knowledge exchange is a powerful tool for accelerating reform processes in our member countries.

There are several ways how we support knowledge exchange:

  1. by designing high-quality, practical and learning-centered training events;
  2. by organizing conferences, and high-level policy dialogues;
  3. by promoting networks of professionals; and
  4. by stimulating regional cooperation.
The World Bank's Art of Knowledge Exchange approach

The World Bank’s Art of Knowledge Exchange approach

To assure that the knowledge exchange is meaningful and effective, we looked at how other institutions are nurturing knowledge exchange and came across the World Bank’s The Art of Knowledge Exchange. They have designed a systemized guide that takes knowledge brokers as well as knowledge providers and seekers through steps to ensure that knowledge exchange can develop capacities, confidence and conviction of individuals to act. Potentially this leads to changes at the institutional and systemic levels, which is in line with our understanding how capacity development can be supported.

Here is a short summary of the five steps to knowledge exchange activities as proposed by The Art of Knowledge Exchange guide.

1. Anchor the knowledge exchange

  • Agree on the goal that the knowledge exchange will support
  • Identify the major challenges limiting achievement of this goal, such as weak environment for change, inefficient policy instruments, ineffective organizational arrangements
  • Consider what will change as a result of the knowledge exchange initiative

2. Define the knowledge exchange

  • Identify the groups of people who are needed to achieve the change: who will lead, influence, convene, and act
  • Determine the intermediate outcomes participants will seek from the change in terms of new knowledge, enhanced skills, improved consensus, enhanced connectivity, and new and improved actions
  • Identify groups and individuals with relevant and transferable knowledge and experience to share
The World Bank Art of Knowledge Exchange: Assembling the Knowledge Exchange Initiative

The World Bank Art of Knowledge Exchange: Assembling the Knowledge Exchange Initiative

3. Design and develop the knowledge exchange

  • Select the participants
  • Verify the change objective and desired outcomes
  • Organize the design and delivery team, including instructional designer, administrative support, professional facilitator, project leader, and communications coordinator
  • Assemble the initiative by combining different learning instruments, activities, and delivery modes (see Figure on the right)

You might also want to refer to the Toolbox to learn more about different learning instruments and activities:

4. Implement the knowledge exchange

  • Guide the participants along the learning journey
  • Orchestrate engagement and build relationships
  • Systematically document your implementation and track results

5. Measure and report the results

  • Synthesize the implementation data
  • Measure effectiveness across expected and unexpected results
  • Report results

If you want to learn more about The Art of Knowledge Exchange, have a look at the webpage where you can also access a 90 minutes long self-paced e-learning course on this topic:

For more information on how the CEF supports knowledge exchange, feel free to contact us.



About Urška Zrinski

Urška loves learning. She passionately believes in its transformative role: in facilitating ways to do things better, different or even as a way of confirming that what is currently being practiced works well. In her work with financial management officials in South East Europe for a decade she has sought to capture their knowledge and experiences, through packaging this knowledge in the form of workshops, conferences, e-learning courses, study visits, reports, and research. She is particularly interested in the design of learning events and how best to facilitate them to meet their learning objectives. She has also been the main driver behind CEF efforts to measure and report the impact of its learning activities. She holds a PhD from the University of Ljubljana, and an MA from King’s College London, University of London. Her research focuses on international development cooperation effectiveness, cooperation modalities, and quality and use of public financial management systems.

Leave a comment

Your email address will not be published. Required fields are marked *

3 thoughts on “The art of knowledge exchange

  • bojan radej

    Your concept with five overlapping circles is mathematically and logically wrong; see on the internet Venn diagram and how to construct it with five doamins. Also you can consult our book, “Complex society in the radical middle”.

    • bojan radej

      Dear Mrs. Zrinski, visual solution is not solution if it is wrong – against the strategic aspiration of an institution, WB or CEF. This is really very frequent problem with newly emerging conceptualisations/theoretisations, which are always (!) result of extending simplistic approaches to complex matters. I think it would be sensible to ask WB for theoretical justification of their chosen illustration. Please rely on my support in argumentation if you decide to contact them in this regard; best, Bojan